Marriott International, Inc. debuts a program for contactless arrival kiosks at several select-service hotels, as well as the launch of a concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels. The contactless experience enhances features such as mobile check-in and checkout, mobile key, mobile dining, and mobile requests – all available through the Marriott Bonvoy app.
Smart, contactless arrival kiosks debuted at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), and will soon be available at Moxy Miami South Beach. Upon arrival, guests have an option to skip the traditional check-in altogether and complete an easy three-step process at the kiosk to check in for a single reservation, with room keys created on the spot. The kiosks are fitted with antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out and to view their folio, or enroll in the Marriott Bonvoy travel program at any time.
Fairfield by Marriott features a new grab-and-go marketplace concept. The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have debuted wall-to-wall kiosks that offer a centralized marketplace where guests can select snacks, beverages, lite bites and sundries. The brand’s complimentary daily breakfast offering has been incorporated into the design during breakfast hours with a selection of hot breakfast sandwiches, sweet indulgences, yogurt, cereal, and fruit every morning. Specialty coffee and expanded a-la-carte items can be purchased at the kiosks with contact-free Bluetooth payment.