189 Porsche dealerships across the United States were upgraded with Tech Live Look augmented reality system that connects technicians to remote experts via smartglasses for a live interaction that can shorten service resolution times by up to 40 percent.
The innovative technical support combines computerized eyewear and augmented reality software to allow remote experts hundreds of miles away to see what a service technician is seeing and provide feedback while the technician works hands-free. The system uses industry-leading components: ODG (Osterhout Design Group) R-7 smartglasses and the AiR EnterpriseTM software platform from Atheer, Inc.
Tech Live Look substantially shortens and enhances that chain of communication between a dealership and the PCNA technical support team. Via high-definition live video from the glasses, the support team sees exactly what the technician is seeing. The expert in turn can project step-by-step technical bulletins and schematic drawings onto the display inside the technician’s glasses, as well as take screen shots and enlarge images for better visibility. The technician can open and view documents while working hands-free on the car. This information exchange is far more efficient than sending electronic forms and photos or explaining complex technical issues over the phone.
After successful pilots in 2017, the system starts going live at three of 189 U.S. Porsche dealers this week, with the aim of having 75 dealers on board by the end of the year and most of the remainder in 2019. Dealers began signing up for Tech Live Look in April.
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